Week 7

Customer Service and Returns

• Enhance seller ratings and foster customer loyalty through exemplary customer service practices tailored to Amazon’s standards.
• Master effective techniques for handling customer inquiries and complaints with professionalism and efficiency, aiming to resolve issues swiftly and satisfactorily.
• Gain insight into Amazon’s return policies and best practices for managing returns efficiently, minimizing disruptions to your business operations.
• Implement strategies to prevent and mitigate negative feedback and reviews, proactively addressing customer concerns and maintaining a positive seller reputation.